✦ FAQ
Straightforward answers, in one place.
Still deciding? Call 888-988-6329 or start an intake — we will guide you through the process.
✦ Common questions
Frequently asked questions
Getting started
How do I get started?
Choose youth or adult intake, complete the packet, and our team will review eligibility, collect consent, complete an assessment, and pair you with a QMHP. You can also call 888-988-6329.
What ages do you serve?
We serve children and teens (ages 3–17) and adults (18+). Youth and adult intake is available in English and Spanish.
How long does intake take?
You can complete the packet online. After we receive it, we review insurance, then move to consent and a scheduled assessment. Timing depends on how quickly forms are returned and on eligibility.
Insurance & eligibility
Who is eligible for services?
Eligibility can vary by location. We generally accept Medicaid plans including Texas Children’s Health Plan, Community Health Choice, and Molina. Start an intake and we will review your plan with you.
Do you take private insurance?
Medicaid is our primary coverage. If you have another plan, tell us during intake or call 888-988-6329. We will explain what we can verify.
Care
What services does Texas Care provide?
Skills training, targeted case management, psychosocial rehabilitation, mental health rehabilitation, psychotherapy, crisis intervention, telehealth, and evaluations. Care is personalized to help young people manage emotions, improve behavior, and connect families with community resources.
Where do sessions take place?
Wherever care is most useful. We can meet in your community, at home, at school, by phone, or through secure telehealth.
Do you serve families who speak Spanish?
Yes. Intake is available in English and Spanish for both youth and adult services.
Is this an emergency service?
Texas Care is not a substitute for emergency care. If you or your child is in immediate danger, call 911. For a mental health crisis, you can also call or text 988.
Privacy
How is my information protected?
We follow HIPAA and our Notice of Privacy Practices. You can read our HIPAA Privacy and Privacy Policy pages for details.
✦ Still have a question
We will walk with you.
Call 888-988-6329 or send a message — no question is too small.